Hospitality
To improve overall general English and strengthen customer service skills needed to work in the industry. This course increases confidence in using the English language in all aspects of communication in tourism.
This course will teach you:
- Conversational fluency in interacting with guests.
- Welcoming visitors; giving information.
- Checking in/ checking out.
- Telephone interaction- dealing with phone calls / switchboard management.
- Bookings and reservations.
- Reception duties.
- Travel agency situations.
- Bureaucratic administration; paying bills.
- Dealing with guests, queries and complaints.
- Restaurant/ Bar – taking orders / dealing with customers.
- Housekeeping.
Contact us for more information
hospitality
- Tailored course designed for team
- Flexibility
- All Levels
- Feedback & support from a personalised teacher
- Personal Study Plan
Progress Report - Personalised login
- Qualified native teacher